Refund policy
At StyleResume, we value your satisfaction and aim to provide you with the best shopping experience. Our Return and Refund Policy is designed to ensure fairness, transparency, and ease of use for our valued customers.
1. Returns
We understand that sometimes a purchase may not meet your expectations. If you are not entirely satisfied with your order, we're here to help.
1.1 Eligibility
To be eligible for a return, please ensure that:
- Your item is in the same condition as it was received.
- The item is unworn, unwashed, and in its original packaging.
- The return request is initiated within 30 days from the date of delivery.
1.2 How to Initiate a Return
To start a return process, please contact our customer support team at support@email.com with your order number and a brief description of the reason for the return. Our team will guide you through the necessary steps to process your return.
1.3 Return Shipping
While we do not cover the cost of return shipping, we will cover the shipping cost of replacement items if the return is due to an error on our part.
2. Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
2.1 Eligibility for Refund
Refunds will be issued in the following cases:
- The product is damaged or defective.
- You received the wrong item.
- You are not satisfied with the quality or print of the product.
2.2 Refund Process
If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within [7] days.
3. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as mentioned above, and specify in your request that you would like an exchange. We will work with you to ensure that the new item is shipped promptly.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products unless they are damaged or defective.
- Items that have been worn or washed.
5. Contact Us
If you have any questions about our Return and Refund Policy or need further assistance, please contact our customer support team at support@styleresume.com. We are here to assist you.